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WHAT
IS A HOME WARRANTY? |
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Home warranties provide coverage to homeowners against unexpected repairs
and replacements of items in homes such as central heating, central air
conditioning, electrical, and plumbing; as well as many of the everyday
appliances such as oven/range, dishwasher, microwave, and much more.
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HOW
WOULD A HOME
WARRANTY BENEFIT
ME?
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ORA
may repair or
replace the covered
item (less deductible)
and all you needed
to do is 1st call our friendly staff at ORA for further claim instructions. No more
worrying about
what might breakdown
next in your
home especially
today when most
people are on
a tight budget.
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WHAT
ABOUT BUYING
A MANUFACTURER
WARRANTY?
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If
the item is new
and it has a
manufacturer
warranty on it,
all
claims would
be handled by
the manufacturer.
Usually labor cost are not covered by a manufacturer warranty. ORA home warranty service coverage may supplement manufacturer warranties on all or part of the labor cost of certain covered items. See the ORA home warranty service contract for details on items offered for coverage.
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WILL
MY HOMEOWNERS
POLICY COVER
IT?
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A
homeowners policy
generally
doesn’t
cover items for
mechanical
breakdown. For
example say your
hot water heater
has an unexpected
leak which in
turn damages
your carpets
in your basement.
Your homeowners
policy may
apply to the
water damage
caused by the
water heater
leak, but not
the replacement
of the hot water
heater. Your
home warranty
may take care
of replacing
the hot water
heater, but not
the damage as
a result of the
leak. Home warranties
fill an important
gap in coverage
that homeowners
policies do
not cover.
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ARE
HOME INSPECTIONS
REQUIRED TO
HAVE A HOME
WARRANTY?
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Some
home warranty
companies do
require an inspection
but not ORA.
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IS
THE ORA HOME
WARRANTY AVAILABLE
ON ALL HOMES?
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ORA’s
home warranties
are only available
on existing homes offered through a real estate professional and generally exclude newly constructed homes. Other home
warranty companies
charge
extra fees for
homes over a
certain square
footage, but
not ORA.
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WHEN
DOES ORA’S
HOME WARRANTY
COVERAGE
START?
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Seller
coverage starts
the 10th day
of listing for a term not to exceed 180 days. Buyers coverage starts the date of closing/transfer of title for a term of 12 months.
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DOES
ORA HAVE
A 30 DAY
WAIT PERIOD
ON
RUST AND
CORROSION?
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The
only 30 day wait
period ORA has
is on gas, plumbing,
and septic systems.
Other home warranties
broaden their
30
day wait period
on many of their
items no matter
what the condition.
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WHAT
IS THE PROCEDURE
IF I HAVE
A CLAIM?
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You must 1st call
ORA
at
419-866-6066 or 1-800-472-7004
to
authorize your claim, and to receive further claims instructions.
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With
prior
approval,
ORA
is
one
of
the
few
warranty
companies
that
will
let
you
choose
the
service
contractor
or
we
can
provide
you
with
one.
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The
homeowner
must
contact
the
service
contractor
to
set-up
a
mutually
agreeable
appointment
so
they
can diagnose
the
item
of
issue.
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While the contractor is still on location, the homeowner or service contractor is to call ORA for a claims authorization approval code to repair or replace the covered item.
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The homeowner or service contractor is responsible to submit a detailed repair or replacement estimate for claims processing. Submit a written detailed repair diagnosis on all part failures with a repair estimate (Parts & Labor), and a replacement estimate (optional). |
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DO
I HAVE TO
PAY THE SERVICE
CONTRACTOR
WHEN HE COMES
TO MY HOME?
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Yes,
there will be
a small fee charged
by most service
contractors for
their time and
travel expense
to come to your
home to diagnose
the item of issue.
If it is a covered
item failure then ORA
will apply the
service contractors
diagnostic fee
towards your
home warranty
claim. Additional
charges may apply
for specific
repairs and replacements.
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