ORA Ohio Home Warranty - Home Warranty FAQ - 1-800-472-7004 - Sitemap
FAQ - Home Warranty FAQ.
 
FAQ - Home Warranty FAQ.
FAQ - Home Warranty FAQ.

FREQUENTLY ASKED
QUESTIONS

Please review some of our most frequently asked questions. If you have additional questions, please contact us and one of our friendly representatives will assist you.
FAQ - Home Warranty FAQ.
WHAT IS A HOME WARRANTY?
Home warranties provide coverage to homeowners against unexpected repairs and replacements of items in homes such as central heating, central air conditioning, electrical, and plumbing; as well as many of the everyday appliances such as oven/range, dishwasher, microwave, and much more.
HOW WOULD A HOME WARRANTY BENEFIT ME?
ORA will repair or replace the covered item (less deductible) and all you needed to do is just pick up the phone to report the claim. No more worrying about what might breakdown next in your home especially today when most people are on a tight budget.
WHAT ABOUT BUYING A MANUFACTURER WARRANTY?
If the item is new and it has a manufacturer warranty on it, all claims would be handled by the manufacturer. If you were to purchase a manufacturer warranty to cover all the items a home warranty covers, you could easily spend over $1000.00. Home warranties are priced well below that.
WILL MY HOMEOWNERS POLICY COVER IT?
A homeowners policy generally doesn’t cover items for mechanical breakdown. For example say your hot water heater has an unexpected leak which in turn damages your carpets in your basement. Your homeowners policy would apply to the water damage caused by the water heater leak, but not the replacement of the hot water heater. Your home warranty would take care of replacing the hot water heater, but not the damage as a result of the leak. Home warranties fill an important gap in coverage that homeowners policies do not cover.
ARE HOME INSPECTIONS REQUIRED TO HAVE A HOME WARRANTY?
Some home warranty companies do require an inspection but not ORA.
IS THE ORA HOME WARRANTY AVAILABLE ON ALL HOMES?
ORA’s home warranties are only available on existing homes, not new construction. Other home warranty companies charge extra fees for homes over a certain square footage, but not ORA.
WHEN DOES ORA’S HOME WARRANTY COVERAGE START?
Seller coverage starts the 10th day of listing. Buyer coverage starts the day of closing unless there is no closing, then coverage starts the day the warranty fee is received by ORA. Coverage continues from that date for 12 months.
DOES ORA HAVE A 30 DAY WAIT PERIOD ON RUST AND CORROSION?
The only 30 day wait period ORA has is on gas, plumbing, and septic systems. Other home warranties broaden their 30 day wait period on many of their items no matter what the condition.
WHAT IS THE PROCEDURE IF I HAVE A CLAIM?
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Just call ORA at 1-800-472-7004 to report the claim and our staff will assist you in the selection of the service contractor.
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With prior approval, ORA is one of the few warranty companies that will let you choose the service contractor or we can provide you with one.
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The homeowner must contact the service contractor to set-up a mutually agreeable appointment so they may take a look at the item of issue.
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Once the service contractor diagnoses the problem, the homeowner is to call ORA while the contractor is still on location for authorization of repair or replacement.
DO I HAVE TO PAY THE SERVICE CONTRACTOR WHEN HE COMES TO MY HOME?
Yes, there will be a small fee charged by most service contractors for their time and travel expense to come to your home to diagnose the item of issue. If it is a covered item then ORA will apply the service contractors diagnostic fee towards your home warranty deductible. Additional charges may apply for specific repairs and replacements.
IS THE ORA HOME WARRANTY RENEWABLE?
Yes, the home warranty is renewable at ORA’s discretion. ORA will give ample notice in advance of the expiration date of the home warranty contract.
FAQ - Home Warranty FAQ.
 
   
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FAQ - Home Warranty FAQ.
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