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Homeowner must first call ORA to authorize the claim & to receive further claims instructions.
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Homeowner contacts an authorized service contractor to schedule a mutually agreeable appointment for them to come to the home for diagnosis of the item of issue.
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Homeowner must call ORA for further claims procedures allowing ORA to obtain the full verbal report detailing the reason for failure, along with a detailed estimate breaking down the failed parts & labor required to complete the service.
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While on-site, if possible, ORA will provide a service approval code to the contractor based on the information provided and prior to completion of service.
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After diagnosis, the service contractor will collect a reasonable service fee from the homeowner & leave a detailed work order with the homeowner.
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Once approved service is completed, the service contractor collects in full & submits a detailed work order/invoice, along with ORA service approval code to ORA for claims processing. |
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If additional service is needed, a new ORA service approval code must be obtained. Repair or replacement of items not covered will be at the Homeowner's expense & collected at the time of service.
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