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Contract holder must contact ORA directly to report the problem.

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We then collect as much information about the problem as possible.

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A service contractor is then dispatched to the home.

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Service contractor contacts the homeowner to schedule a time to view the problem and calls ORA from the home to give a repair estimate.

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The service contractor will give the contract holder ample notice if he is running late to the scheduled appointment.

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Once repair or replacement approval has been given by ORA, commencement of work order within 48 hours of approval is preferred.

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Once job is completed the contracting firm will invoice ORA for the repair/replacement cost less the applicable deductible that was paid by the contract holder.